Frequently Asked Questions

Are your devices genuine?

Yes — every device we sell is 100% genuine, from Apple, Samsung and the other brands we carry. Phones are IMEI verified and not blacklisted or stolen.

What is the battery health?

Every pre-owned device is guaranteed a minimum 80% battery health at point of sale unless otherwise stated on the listing. Brand-new devices are factory sealed.

What condition grades do you sell?

Brand New (sealed), A-Grade (minimal wear), B-Grade (light wear), C-Grade (noticeable wear but fully functional).

Do the phones come with a warranty?

Yes — every device, brand new or pre-owned, includes the 12-Month TechSociety Warranty, in addition to your South African Consumer Protection Act rights.

Can I return the phone if I'm not happy?

We do not offer change-of-mind returns. Returns are accepted where the device does not match what was advertised, is unsuitable on inspection at delivery, or is defective — in line with the Consumer Protection Act. Defective devices are also covered under the 12-Month TechSociety Warranty.

How long does delivery take?

Free nationwide courier delivery in 1–5 business days from payment confirmation, anywhere in South Africa.

Can I collect my order?

Yes — free collection from Office 118, Level 2, The Zone @ Rosebank, 177 Oxford Rd, Rosebank, Johannesburg.

Contact

Contact email: info@techsociety.co.za
WhatsApp/phone: +27 83 383 3924 / 083 383 3924
Address: Office 118, Level 2, The Zone @ Rosebank, 177 Oxford Rd, Rosebank, Johannesburg, 2196, South Africa
Hours: Monday–Saturday, 09:00–17:00 SAST · Closed Sundays and public holidays
Legal name: TechSociety (Pty) Ltd

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Apple, iPhone and related marks are trademarks of Apple Inc. TechSociety is an independent seller of new and pre-owned Apple devices and is not affiliated with, endorsed by, or sponsored by Apple Inc.