Returns & Refund Policy

We do not offer change-of-mind returns. In line with section 20 of the Consumer Protection Act, you may return a device if it does not correspond with what was advertised, is unsuitable on inspection at delivery, or is defective or unsafe (section 56). Defective products are also handled under our 12-month limited warranty.

Your rights at a glance

Returns where the device does not match what was advertised or is unsuitable on inspection at delivery (CPA section 20)
6-month implied warranty under the Consumer Protection Act for defective, unsafe or misdescribed goods
12-month TechSociety limited warranty for covered hardware faults — see Warranty Policy
48-hour inspection window after delivery for cosmetic, completeness or transit issues

Defective, damaged or incorrect items

Where a hardware defect, transit damage, or incorrect order is confirmed, you may choose a repair, replacement or refund in line with the Consumer Protection Act. Refunds are processed via the original payment method where possible.

Return shipping

TechSociety covers return shipping when a device is confirmed defective, damaged in transit, incorrect, or not as advertised — in line with the Consumer Protection Act.

Contact

Contact email: info@techsociety.co.za
WhatsApp/phone: +27 83 383 3924 / 083 383 3924
Address: Office 118, Level 2, The Zone @ Rosebank, 177 Oxford Rd, Rosebank, Johannesburg, 2196, South Africa
Hours: Monday–Saturday, 09:00–17:00 SAST · Closed Sundays and public holidays
Legal name: TechSociety (Pty) Ltd

Site map

Apple, iPhone and related marks are trademarks of Apple Inc. TechSociety is an independent seller of new and pre-owned Apple devices and is not affiliated with, endorsed by, or sponsored by Apple Inc.